Return Policy for SoftSelections

At SoftSelections, we strive to provide our customers with quality products and a positive shopping experience. Our return policy is designed to be fair and transparent, reflecting our commitment to customer satisfaction while also considering practical and conservative guidelines.

Returns Eligibility:

We accept returns for items purchased directly from SoftSelections within 30 days of the delivery date.

To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

Non-Returnable Items:

Certain items are not eligible for return, including but not limited to:

Personalized or customized products.

Items marked as final sale.

Perishable goods.

Gift cards.

Return Process:

To initiate a return, please contact our customer support team at info@SoftSelections.com to receive detailed instructions.

Returns must include a copy of the original packing slip or order confirmation.

Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.

We recommend using a trackable shipping method to ensure the safe return of items.

Refund Processing:

Refunds will be processed within 5 business days after the return is received and inspected.

Refunds will be issued to the original payment method.

Restocking Fee:

A restocking fee may apply in certain cases, particularly for large or specialized items. This fee will be communicated to the customer before initiating the return.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.

Exchanges:

We currently do not offer direct exchanges. Customers may return the original item following our return process and place a new order for the desired item.

Store Credit:

In some cases, customers may opt for store credit instead of a refund. Store credit will be issued for the value of the returned item, excluding shipping costs.

Policy Modification:

SoftSelections reserves the right to modify this return policy at our discretion. Any changes will be communicated to customers through our website.

By shopping at SoftSelections you agree to abide by this return policy. If you have any questions or concerns, please contact our customer support team for assistance at info@SoftSelections.com. We appreciate your understanding and cooperation.